The University of Illinois Extension office is teaming up with Heartland Community College for a one day workshop to be held on Thursday, August 21, 2014 from 9:00 a.m. – 5:00 p.m. at the Heartland Community College-Pontiac Center, 211 E. Madison St.
Today’s customers are smarter and more discerning than ever. They demand great service. As a result, the folks on the front lines of our local businesses, agencies and organizations, must stand ready to meet customer service helps to ensure the health of an organization, and healthy organizations keep our community thriving. The program is designed to help people see the importance of delivering excellent customer service for their individual development as well as for the success of their business and their community.
This is a 10-part customer service educational workshop series produced by the University of Illinois Extension that can be delivered in partnership with community and business organizations. Workshop modules can be customized to fit your desired time frame.
The workshops are geared for anyone who works with customers, clients, patients, members or constituents. Learning session include: Customer Service for the Common Good, Understanding Customers, Demonstrating Good Customer Service, Telephone Technique, Delivering Customer Service Online, Dealing with Unhappy Customers, Keeping Customers Happy and Communication: Verbal and Body Language.
To register for this program, please go to http://bit.ly/1n1cpLR or call 815-842-6777. Cost is $85.00.